Frequently Asked Questions (General)

1. How many organizations are in the database?
   We have developed unique and trusted relationships with local nonprofit organizations, foundations, charities, and city governments. Using a network of trained practioners familiar with the mortgage industry and local services, this growing database provides accurate and current information on critical services that may assist consumers experiencing financial issues.
   
   
2. Do organizations in the database pay a fee?
   No. This database is intended to be an unbiased, objective list of the best, available assistance in an area.
   
   
3. Are we liable for the services third party organization provide?
   No. In fact, the site contains a specific script for the counselor to read to the consumer which requires the consumer to affirmatively respond that they understand that they are receiving only a referral to publicly available services. Services may be helpful but in no way constitutes an endorsement.
   
   
4. How Many Cities are in the database?
   Currently, NPR offers referrals in 45 cities across the country which represent 80% of high foreclosure markets. We will soon offer referral information for 75 metropolitan areas that will represent over 90% of foreclosure filings. NPR will continue to add markets as demand grows. If you don’t see a city or organization that you believe should be in the database, please contact us at info@nonprofitreferral.org.
   

Frequently Asked Questions (Technical)

1. How do I obtain password?
   In order to search NPR, you must be a current subscriber to our service.
   
   
2. I've lost my password, can you help?
   Yes. Please drop a note to support@nonprofitrefrral.org
   
   
3. I'm ready to start, how do I log-in to the system?
   Once you've obtained a password, login using the blue console to the left of the screen.
   
   
4. After I search, how do I find the telephone number?
   To read more about the service and/or organization, use the 'Refer To Service' button located directly below the service description.